MBfax Frequently Asked Questions
What is MBfax?
MBfax is an Internet Fax Gateway enabling you to send
faxes from anywhere in the world at the possible lowest rate to any fax
machine all over the world.
How do I contact MBfax customer service?
E-mail us at email@example.com
Fax us at 852-2385-2631 for Hong Kong
Fax us at 853-391-2051 for Macau
Fax us at 1773-283-1825 for U.S.A.
Fax us at 86755-518-0131 for China
Send postal mail to P.O.Box 90142, Tsimshatsui Post Office
Kowloon, Hong Kong
How do I apply for a MBfax account?
You can use our online application below, or we can fax you back a
printed application, which you can complete and fax back to us.
How long does it take to set up an account?
For Internet Fax Service, it is possible to get confirmation almost
immediately. For other service, account creation takes from 24
to 48 hours upon receiving registration information, but can take
up to a few days if sent by post or a month if fax line
installation is required.
How do I send an email to a fax machine?
Put your Password and your destination fax number
(country code + area code + fax no.) in the Subject: field
and send it to firstname.lastname@example.org from your registered email
Our system will convert the message to fax format and send it
to the destination fax number automatically.
Subject: ab123456 1-773-283-1825
Assume ab123456 is your password and 1-773-283-1825 is
your destination fax number in Chicago, U.S.A. .
Please note that our system is only actuated by the first
recipient's email address equals to email@example.com and
ignores the others.
The Email message can be composed either in English or in
What is a "depost"?
Deposit is the amount which MBfax will deduct your usages from.
Once you had used up the deposit, we would then charge your credit
card for another amount.
Does it charge unsuccessful transmissions?
There is no charge for unsuccessful transmissions of faxes
without actual connected( e.g. line busy, no answer ).
MBfax will attempt three times to fax out at 5-minutes period. If
it is still unsuccessful, you are notified by email.
How long does it take to fax using MBfax?
The typical delivery time for a fax to its destination is
What is the Identity Code ?
The Identity Code is the code issued to you after you have
subscribed MBfax service which can be use to re-get your password
if you forgot or to change your password.